Customer Service: Providing a 5 Star Experience

by Altura Learning

Course Description:

How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home

Learning Outcomes:

After completing this course, participants should be able to:

  • Appreciate service as a fundamental philosophy
  • Implement specific service strategies: the hospitality model, going the extra mile, exceeding expectations, demonstrating courtesy, under promising, over delivering

Who is this course appropriate for:

This course is appropriate for New Care Staff, Experienced Care Staff, Registered Nurses, Enrolled Nurses, Management, Admin Staff.

Continuing Professional Development Hours:

CPD: This course is worth 0.75 Continuing Professional Development hours.

View the trailer below to preview the course:

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