Teamwork: Resolving Conflict

by Altura Learning

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Course Description:

Conflict can we difficult to work through, particularly in a workplace. In this short course, you will learn how to recognise conflict, how to deal with it on a 1:1 basis and when to escalate the issue.

Learning Outcomes:

After completing this course, participants should be able to:

  • Define conflict and examine why it occurs.
  • Recognise how to deal with conflict on a 1:1 basis.
  • Identify when to escalate conflict issues.

Who is this course appropriate for:

This course is appropriate for all staff.

Continuing Professional Development Hours:

Up to 8 hours can be earned completing this course.

You can earn 1 Continuing Professional Development (CPD) hour by completing the video and assessment questions. If you wish to extend your learning and earn up to an additional 7 CPD hours, you may download the extension exercise which is attached to this course.

View the trailer below to preview the course:

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