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 (includes Te Reo Maori captions) Course Description: All people who use a health or disability service are protected by the Code of Rights. This c...

Course Description: Filmed in a community setting and using varied scenarios, the course defines a professional relationship, discusses power bala...

 (includes Te Reo Maori captions) Course Description: All people who use a health or disability service are protected by the Code of Rights. This c...

Course Description: Effective documentation is essential in the delivery of quality care and support. This course describes the various types of w...

Course Description: There are many reasons why individuals require the support of urinary catheters. This course will help you to identify the dif...

Course Description: Effective communication is vital to ensure safe, quality care. In this course you will learn about the potential barriers to c...

Course Description: There are many clinical skills required of you in your role. In this course you will learn how to change a catheter bag, how t...

Course Description: Use of restraints and restrictive practices can impact a person's human rights, their quality of life, as well as their safet...

Course Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and ...

Course Description: Bereavement is a natural experience that everyone, at some stage of their life will encounter and supporting people who are ex...

Course Description: In this course you will learn practical approaches to assist care staff to understand and be able to respond effectively to th...

Course Description: Care staff may encounter a variety of risks to their personal safety in the course of their work. Three areas in which a lone ...

Course Description: Did you know that falls account for 40% of injury-related deaths and one percent of total deaths in the over 85's. They can h...

Course Description: Did you know that falls account for 40% of injury-related deaths and one percent of total deaths in the over 85's. They can h...

Course Description: Appropriate hygiene, safe handling and storage of food can prevent serious health hazards. You will learn how to safely prepa...

Course Description:  One of the key roles of care staff is the maintenance of people's personal hygiene and showering a person also provides the o...

Course Description:  Learn what constitutes bullying & harassment and explore how to prevent or respond to these behaviours. Workplace bullyin...

Course Description: Staff play a vital role in monitoring the needs of people they support. This course describes how to recognise changes in clie...

Course Description:  This extended length course (55 minutes) practically demonstrates the correct procedures of various manual handling manoeuvre...

Course Description: Effective documentation is essential in the delivery of quality care and support. This course identifies and describes the var...

Course Description: It is a fundamental human right to live without discrimination and Equality, Diversity and Inclusion is one of the fundamental...

Course Description: Effective time management is a skill that is often developed over time, but it's imperative to ensuring that you manage all th...

Course Description: Conflict can we difficult to work through, particularly in a workplace. In this short course, you will learn how to recognise ...

Course Description: Effective communication can increase job satisfaction and can help you to build meaningful working relationships. In this shor...