Customer Service: Five Star Experience

by Altura Learning

Closed Caption

Course Description:

How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service experience for the people you support.

Learning Outcomes:

After completing this course, participants should be able to:

  • Appreciate service as a fundamental philosophy
  • Implement specific service strategies:
  • going the extra mile
  • managing and exceeding expectations
  • demonstrating courtesy
  • a positive ‘can do’ approach

Who is this course appropriate for:

This course is appropriate for all Staff.

Continuing Professional Development Hours:

CPD: This course is worth 0.75 Continuing Professional Development hours.

View the trailer below to preview the course:

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