Customer Service: Five Star Experience
How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service experience for the people you support.
After completing this course, participants should be able to:
- Appreciate service as a fundamental philosophy
- Implement specific service strategies:
- going the extra mile
- managing and exceeding expectations
- demonstrating courtesy
- a positive ‘can do’ approach
Who is this course appropriate for:
This course is appropriate for all Staff.
Continuing Professional Development Hours:
CPD: This course is worth 0.75 Continuing Professional Development hours.
View the trailer below to preview the course: