Customer Service: Providing a 5 Star Experience
How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home
After completing this course, participants should be able to:
- Appreciate service as a fundamental philosophy
- Implement specific service strategies: the hospitality model, going the extra mile, exceeding expectations, demonstrating courtesy, under promising, over delivering
Who is this course appropriate for:
This course is appropriate for New Care Staff, Experienced Care Staff, Registered Nurses, Enrolled Nurses, Management, Admin Staff.
Continuing Professional Development Hours:
CPD: This course is worth 0.75 Continuing Professional Development hours.
View the trailer below to preview the course: