Customer Service: Providing a 5 Star Experience
Altura Learning
Course Description: How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home Learning Outco...
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Course Description: How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home Learning Outco...
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Course Description: As a food handler, it is essential that you are aware of the basic principles of safe food handling so that you can ensure tha...
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Course Description: Appropriate hazard identification and risk assessment is essential to maintaining a safe workplace. In this course, you will ...
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Course Description: Ensuring residents safety is part of your everyday role, but what about your responsibilities in a fire emergency? This course...
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Course Description: People living in residential care come from a variety of culturally and linguistically diverse backgrounds. This course explo...
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Course Description: Vulnerable people are at risk of being subjected to a range of abuses. In this course you will explore the nature of elder ab...
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Course Description: Describe the skills and knowledge required for the safe, timely and efficient transport of clients from one location to anothe...
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Course Description: Learn to recognise signs of pressure and stress in yourself. Consider the potential impact of personal stress on your health ...
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Course Description: How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service e...
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Course Description: All social care services are required to have robust confidentiality and information handling processes. This course explains ...
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Course Description: People who identify as part of the LGBTTQIA+ community may have felt marginalised throughout their life. This course explores ...
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Course Description: People receiving home care come from a variety of culturally and linguistically diverse backgrounds. This course explores the ...
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Course Description: Staff working in people's homes are likely to encounter household chemicals during their everyday tasks. If handled, used and ...
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Course Description: Current research indicates that about half of older New Zealanders experience some level of loneliness, and 8-9% feel lonely a...
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Course Description: House fires can start inadvertently and spread quickly. This course reveals fire risks that may be encountered in a home care ...
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Course Description: Research conducted by the New Zealand Longitudinal Study of Ageing (NZLSA) shows that around 1 in 10 older people reported som...
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Course Description: It is a basic human right to be treated with dignity and respect. This course discusses the ethos of promoting dignity in care...
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Course Description: Preventing and controlling infection is an essential element of care. In this course, you will discover how infectious agents...
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Course Description: In this course, we highlight the importance of effective laundry procedures and identify safe working systems that reduce risk...
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Course Description: Effective communication is vital to ensure safe, quality care. In this course you will learn about the potential barriers to c...
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Course Description: Appropriate hygiene, safe handling and storage of food can prevent serious health hazards. You will learn how to safely prepa...
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Course Description: It is a fundamental human right to live without discrimination and Equality, Diversity and Inclusion is one of the fundamental...
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Course Description: One of the most important ways to maintain your wellbeing is to protect and support your musculoskeletal system. In this cour...
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